About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Compliance and Training Manager is the station guardian of regulatory integrity across ground handling operations, ensuring uninterrupted compliance with TSA security directives, FAA ground operations standards, DOT, OSHA, and all applicable federal, state, and local regulations. This individual serves as the station's primary point of contact for regulatory audits and inspections, owns the recordkeeping that proves compliance, and is an always-available resource to the station management team needing guidance on regulatory requirements.

Training responsibilities support this compliance mission: as the station's Master Train-the-Trainer for ground support, the Manager certifies facility evaluators and holds them accountable to WFS Training Manual standards. In every interaction, this role implements WFS' Safety Values to ensure a safe, secure, and fully compliant work environment for all employees.

Responsibilities

Essential Duties and Responsibilities

Regulatory Compliance & Audit Readiness (Primary Focus)

Serve as the regional subject matter expert on TSA security program requirements as they apply to ground handling operations, ensuring every facility maintains continuous, audit-ready compliance.
Own and maintain the compliance documentation and recordkeeping systems required to withstand TSA, FAA, airline customer, and internal audits at any time, without notice.
Act as the regional point of contact during regulatory inspections and audits, coordinating facility responses, corrective action plans, and follow-up documentation.
Monitor changes to federal, state, and local regulations (TSA security directives, FAA ground operations rules, DOT, OSHA) and translate them into actionable facility-level requirements.
Provide practical, real-time compliance guidance to General Managers, supervisors, and frontline employees across all levels of the regional organization.
Serve as an always-available support resource for all GMs within the region to ensure compliance is addressed proactively, not reactively.
Conduct periodic internal compliance reviews and self-audits at each facility to identify and correct nonconformities before they surface in a formal audit.
Track and drive the reduction of safety- and compliance-related incidents and audit nonconformities across the region.
Support the administration and operation of the Safety Management System (SMS), ensuring compliance findings feed into corrective and preventive action tracking.

Training & Certification (Supporting the Compliance Mission)

Serve as the region's Master Train-the-Trainer for motorized ground support equipment, ensuring every facility has properly identified, certified evaluators.
Ensure all equipment operators are trained, evaluated, and recertified according to the standards defined in the WFS Training Manual, with complete and audit-ready recordkeeping.
Assist the Training and Safety departments with regional initiatives and projects as the designated regional point of contact.
Assist in the development and rollout of new or revised safety training programs as compliance requirements evolve.

Field Presence & Culture

Regularly engage with WFS employees on the warehouse floor and ramp, reinforcing good practices and correcting at-risk behavior through direct, constructive feedback.
Periodically attend facility safety committee meetings to ensure compliance topics are represented and tracked to closure.
Support regional efforts to reduce workers' compensation and general liability claims in line with executive leadership goals.
Perform other duties as assigned by Regional Leadership.

Minimum Requirements

3+ years of experience in aviation ground handling, airline operations, or airport operations, with direct exposure to regulatory compliance requirements.
Working knowledge of TSA security regulations and directives as they apply to airport ground handling operations.
Familiarity with FAA ground operations standards, DOT regulations, and OSHA workplace safety requirements.
Demonstrated experience with audit preparation, regulatory inspections, or compliance recordkeeping systems.
Experience training and evaluating employees on motorized equipment or comparable operational equipment.
Strong documentation discipline; ability to build and maintain recordkeeping systems that hold up under formal audit scrutiny.
Ability to communicate compliance requirements clearly and practically to audiences ranging from frontline operators to General Managers.
Willingness and ability to travel regularly throughout the assigned region, including to ramp and warehouse environments.
Ability to work flexible hours, including occasional early mornings, evenings, or weekends, to support 24/7 station operations.
Valid driver's license and ability to obtain/maintain airport security badge (SIDA) credentials as required by each station.

Preferred Skills

Prior experience in a dedicated Compliance, Regulatory Affairs, or Safety Manager role within aviation ground handling or airline operations.
Existing TSA or airport-authority security credentialing experience (e.g., serving as a station's Airport ID/badging or security compliance point of contact).
Formal Train-the-Trainer certification or equivalent instructional design/adult learning credential.
Experience supporting or administering a Safety Management System (SMS).
Bachelor's degree in Aviation Management, Occupational Safety, Business, or a related field.
Bilingual (English/Spanish) a plus, depending on regional workforce composition.
Experience with workers' compensation and general liability claims reduction initiatives.

Physical Requirements/Working Conditions

Occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
Walk short distances.
Reach above and/or below shoulder.
Handle/grasp documents or office equipment.
Sit and/or stand for short or extended periods of time.
Lift/carry/move objects, files and documents up to 10 pounds.
Work in an office environment using standard office equipment.
Talk, listen, and speak clearly on telephone.
Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.